Human-Company Best Match Coordinator
Currently, a partner of JWORK – A Japanese company specializing in Non-life Insurance based in Hanoi, needs to recruit (Assistant) Executive to work in Hoan Kiem, Hanoi.
◆ NEED TO DO
• Achieve Company’s turnover target.
• Service all assigned Company’s clients
• Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients.
• To develop new business and support digital business.
CONTEXT: All classes of insurance business in Vietnam
DIMENSIONS: Gross Written Premium, Underwriting profit, Loss ratio, Renewal ratio, Combined ratio.
1. Client Service:
– To review renewal list for timely reminders to clients
– To offer renewal quotations and new quotation for new clients
– To request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients
– To look for new clients, approaching clients, selling insurance and taking care of clients
– To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
– Create structure and manage paper, email files and other documentations in accordance with agreed processes and procedures of Marketing Division.
– Co-ordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).
– To organize risk management seminars for existing clients
– To execute risk survey at client’s site as basis for offering quotation
2. Outstanding/Unclear Premium:
– To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely
3. Business Administration:
– To report any unusual problems to direct management
– Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.
4. With concerned departments:
– To cooperate with Corporate Claims Division / Retail Claims Division:
• to settle the claim smoothly for customers in compliance with the company’s procedure;
• to follow up any pending claim cases;
• to organize risk/claim management seminars, risk survey at client’s site
– To coordinate with Underwriting Division:
• to follow up with Business Processing Section for operation matters;
• to work closely with Underwriting Section for quotation and coverage;
• to cooperate with Loss Control Engineer to make risk survey at client’s site.
– To coordinate with related divisions/departments for all related jobs.
• To update the market trends directly influenced on MSIG’s business activities;
• To report any unusual problems if any;
• To assist Line Management(s) in finishing related reports as well as some administrative assigned by MSIG Global Business Division;
• To execute other office work as required by the Company.
• Translate related documents if any
• Other assigned task by Line Management(s)
• Corporate Direct Clients and business partners
• MSIG Vietnam’s staff and other industry peers.
DECISION MAKING AUTHORITY:
• To understand and act within delegated authority given by Line Management(s).
KEY PERFORMANCE INDICATORS:
• Turnover target
• Renewal ratio
◆ NEED TO KNOW
• University Graduation
• Good at English;
• Strong marketing sense.
• Be able to clearly understand working procedure & flow chart.
• Know all insurance products and be able to explain that to clients their coverage is a plus.
• Be highly aware of requirements to be professional to provide high quality
service to clients.
• Marketing and sales background / experience is preferred.
• 1-2 years of experience in related field is preferred.
• Applying Technical Knowledge
• Being Ethical & Compliant
• Collaborative Relationships
• Communicating with Impact
• Customer Focus
• Developing Self, Direct Reports & Others
• Driving Results
• Managing Execution
• Problem Solving
• Building Effective Teams
• Managerial Courage
• Business Acumen
• Dealing with Ambiguity
• Organisational Savvy
• Strategic Agility
– website: https://dev.jwork.vn/
– Email: [email protected]
– Phone: 028 39256675
Tagged as: Dịch vụ khách hàng
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